**Terms of Service** for the Keyhole Pizzeria mobile application,
# TERMS OF SERVICE
**Last Updated:** July 11, 2026
Welcome to the Keyhole Pizzeria Mobile Application (the "App"). The App is owned and operated by Keyhole Pizzeria ("Company," "we," "us," or "our"). By downloading, installing, accessing, or using this App, you ("User," "you," or "your") agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not download, access, or use the App.
> **Disclaimer:** This document is a standard commercial template intended for digital ordering platforms. While it covers key mobile and restaurant-specific legal protections, it does not substitute for formal legal counsel. It is highly recommended to have a qualified attorney review this document to ensure strict compliance with Indiana state laws and your specific liability needs.
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## 1. Eligibility and Account Registration
* **Age Requirement:** You must be at least 13 years of age to use this App. If you are under 18, you represent that you have your parent or legal guardian’s permission to use the App and agree to these Terms.
* **Account Security:** To utilize certain features, such as online ordering, loyalty rewards, or saved payment methods, you may be required to create an account. You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
* **Accuracy of Information:** You agree to provide accurate, current, and complete information during the registration and checkout process and to keep this information updated.
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## 2. Online Ordering, Pricing, and Payments
* **Order Acceptance:** The receipt of an order confirmation via the App does not signify our final acceptance of your order. We reserve the right at any time after receipt of your order to accept, decline, or limit your order for any reason, including ingredient availability, kitchen capacity, or pricing errors.
* **Pricing and Modifications:** Prices for menu items are displayed within the App and are subject to change without notice. Applicable taxes, delivery fees, and processing fees will be added at checkout.
* **Payment Processing:** All payments made through the App are processed securely by our designated third-party payment gateways (such as Toast, Inc.). By submitting payment information, you authorize us and our processors to charge the designated payment method for the total amount of your order.
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## 3. Delivery and Pickup Protocols
### A. Order Placement and Timing
* **Real-Time Fulfillment:** Because our pizza, toasted grinders, and sides are freshly prepared to order, your order is transmitted directly to our kitchen line upon final submission in the App.
* **Estimated Times:** Pickup and delivery times provided through the App are estimates only. Factors such as peak kitchen volume, traffic, weather, and order size may impact preparation or transit times. Delay of an order does not entitle the User to a refund or discount.
* **Closing Time Cutoffs:** Online ordering and delivery capabilities automatically shut down a designated number of minutes before the physical restaurant's closing time. Orders in progress but not submitted before the cutoff will not be processed.
### B. Delivery Protocols and Boundaries
* **Delivery Areas:** Delivery services are strictly restricted to our designated delivery zones. If an address is entered that falls outside our active radius, the order will be rejected or restricted to "In-Store Pickup Only."
* **Drop-Off Logistics:** You must provide accurate delivery instructions (e.g., gate codes, building/apartment numbers, or specific drop-off notes).
* **Undeliverable Orders:** If our delivery driver (or integrated delivery service partners like Shipday) arrives at the location and is unable to reach you after reasonable attempts via the phone number provided, the driver will leave the food in a secure location or return it to the shop. **No refunds will be given for undeliverable orders due to incorrect customer information or customer unavailability.**
### C. Curbside and In-Store Pickup
* **Customer Responsibility:** When choosing the pickup option, you agree to retrieve your order within a reasonable timeframe (ideally within 15–30 minutes of the estimated pickup time to ensure maximum freshness and food safety).
* **Abandonment:** Orders not picked up by the physical closing time of the restaurant on the day of the order will be disposed of. Abandoned orders will be charged in full, and no refunds or store credits will be issued.
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## 4. Return, Refund, and Food Quality Policy
Because Keyhole Pizzeria serves perishable, custom-cooked food items, we cannot accept physical returns of food. However, we take food quality seriously. Our refund policy operates under the following strict guidelines:
* **Order Modifications:** Once an order hits our kitchen display system, it is considered locked. We are unable to accommodate cancellations, changes to toppings, or switches to crust types once the kitchen has begun preparation.
* **The "First Bite" Quality Check:** If you receive food that is incorrect, missing an ingredient, or has a severe quality defect (e.g., burnt crust or wrong topping), you must notify the restaurant location directly within **two (2) hours** of your pickup or delivery time.
* **Verification Process:** To qualify for a compensation decision (which may include a partial refund, full refund, or store credit), management may request photographic proof of the defect or require that the remaining portion of the food item be returned to the store for inspection.
* **Chargebacks:** Fraudulent use of credit card chargebacks (e.g., ordering food, eating it, and then disputing the charge with your bank) will result in immediate termination of your App account and a permanent ban from ordering.
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## 5. Third-Party Integration and Services
* **Platform Operations:** The App utilizes an integrated tech stack to coordinate your experience, including Toast for point-of-sale processing, Shipday for delivery routing and logistics, and Appfront for our mobile framework and application layout.
* **Third-Party Terms:** By utilizing these features, you acknowledge and agree that your interactions with these integrated services may also be subject to the respective third-party service providers' terms of use and privacy policies. Keyhole Pizzeria is not responsible for the performance, updates, or availability of these third-party platforms.
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## 6. Menu Availability and Accuracy
* **Ingredient Shortages:** We strive to keep our mobile inventory perfectly synced with our kitchen line. In the rare event that an ingredient or side item is sold out but was successfully ordered through the App, our staff will attempt to contact you via the phone number provided to offer a substitution. If we cannot reach you, we reserve the right to remove the item from your bill or substitute a similar high-quality item.
* **Visual Representation:** Pictures displayed in the App are for illustrative purposes only. Actual item presentation may vary slightly depending on custom modifications, bake times in our deck ovens, or transport conditions during delivery.
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## 7. User Conduct and Restrictions
You agree *not* to use the App to:
* Violate any local, state, national, or international laws or regulations.
* Interfere with, disrupt, or compromise the security, integrity, or performance of the App, its servers, or associated networks.
* Use any automated systems, spiders, robots, or "scraping" software to extract data or menu information from the App.
* Misrepresent your identity, impersonate any person, or provide fraudulent payment information.
* Submit false or malicious reviews, feedback, or customer service complaints.
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## 8. Intellectual Property Rights
All content, features, and functionality within the App—including but not limited to text, graphics, logos, menu descriptions, images, software, trade secrets, and trademarks—are the exclusive property of Keyhole Pizzeria or its licensors and are protected by United States and international copyright, trademark, and intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the App solely for personal, non-commercial use.
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## 9. Privacy Policy
Your privacy is important to us. Please review our **Privacy Policy** [Insert Hyperlink to Privacy Policy], which explains how we collect, use, protect, and disclose information resulting from your use of the App. By using the App, you consent to our data practices as outlined in the Privacy Policy.
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## 10. Limitation of Liability and Disclaimer of Warranties
* **"As-Is" Basis:** The App and all content, services, and products provided through it are provided on an "as-is" and "as available" basis without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
* **Service Interruptions:** We do not warrant that the App will be uninterrupted, error-free, secure, or free of viruses or other harmful components.
* **Limitation of Damages:** To the maximum extent permitted by applicable law, Keyhole Pizzeria, its owners, affiliates, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages—including loss of profits, data, or goodwill—arising out of or connected with your use of, or inability to use, the App or any food items purchased through it.
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## 11. Indemnification
You agree to defend, indemnify, and hold harmless Keyhole Pizzeria, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal and accounting fees) arising out of or in any way connected with your violation of these Terms, your misuse of the App, or your violation of any third-party rights.
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## 12. Governing Law and Dispute Resolution
* **Governing Law:** These Terms and your use of the App shall be governed by and construed in accordance with the laws of the **State of Indiana**, without regard to its conflict of law principles.
* **Jurisdiction:** Any legal action, suit, or proceeding arising out of or relating to these Terms shall be instituted exclusively in the state or federal courts located in the State of Indiana.
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## 13. Modifications, Termination, and Contact
* **Modifications:** We reserve the right to modify or update these Terms of Service at any time. Any changes will become effective immediately upon posting. Your continued use of the App constitutes your acceptance of the revised Terms.
* **Termination:** We reserve the right, without notice and in our sole discretion, to terminate your license to use the App and to block or prevent your future access if you violate these Terms or engage in conduct detrimental to Keyhole Pizzeria.
**Contact Information:**
If you have any questions, concerns, or feedback regarding these Terms, please contact us at:
**Keyhole Pizzeria**
301 1/2 North First St, Pireceton, Indiana 46562
info@keyholepizeria.com
[574-304-8099]
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